Return/Refund Policy

Last Updated: Oct 20 2020

Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See [INSERT LINK TO YOUR TERMS AND CONDITIONS].

 

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

 

Returns

Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases][include any that are applicable].  These items are not eligible for return, refund or exchange.

 

Shipping

To initiate a return, please email us at foreverbooks@att.net.  We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be returned or sent to us at 312 State St., Saint Joseph, MI, 49085.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

 

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

 

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

We are here to help you this holiday season!

Come in, browse, and get hand-picked suggestions from our staff. Shop from the safety and convenience of your home on this website. Or simply call or email us and tell us how we can help you! 

For those of you concerned about shopping with others in the store, we are providing individual shopping appointments on Tuesdays (6-8pm) and Sundays (5-7pm) in December (December 1-20). Please click here for more details or simply call or email the store to schedule! 

We offer many ameneties!

-Free gift wrapping.

-Contact-Free Shopping: Order and pay over the phone and pick up in our entryway.

-Individual Shopping Appointments.

-Online shopping: Your order ships directly to any U.S. address.

-Gift Certificates (We will mail them too!)

 

Masks must be worn in store by everyone over the age of three, except for Poppy.

Give the Gift of Reading with our Giving Tree- 

Supporting the Readiness Center of Benton Harbor.

Pick out books for a child, or ask our staff to select, and we will wrap and donate them!

 

 

 

 

 

Click the Images Below to Open Our Interactive 2020 Holiday Catalogs

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ABC Catalog